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Return Policy


Did you Received a damaged or incorrect product?

We have a strict quality check on all orders prior to packaging. If that’s the case let us take care of it.

 

Return Rules

 

Step 1) Received a damaged unit? Take pictures, Send us the picture at sales@haidain.com Let us know within 5 business days of delivery. We’ll refund you for the damaged units, and agreed upon both parties.

 

Step 2) Wrong item? Contact us within 5 business days of delivery, we’ll send you a return label via email, and ship out the correct order once your return reaches our warehouse or provide credit or/and agreed upon both parties.

 

Step 3) Received the right shipment with all units unharmed, but you simply want to return it? You can return the part or the whole order; however, there will be a 25% restocking fee + return shipping costs for both Boxes and Paulette (no expectations)

 

 

THINGS YOU SHOULD KNOW

 

Although we sell to all retail, online sellers, organizations, and individuals our prices and case packs reflect the business model of selling to other businesses.

 

To maintain minimum bulk case packs at low discounted rates for you, our return policy must reflect that.

The 25% restocking fee is our compromise to offer our low prices and quality items to individuals. We understand that most wholesalers don’t offer returns; however, we see fit that we offer returns with attainable means.

 

If you believe your return is an exception to our return policy, please give us a call at 718-821-0999 our customer service representatives are available Mon-Friday from 10am-5pm EST and Sat from 10am-3pm EST or email us at infor@haidainc.com

 

Important MUST know

 

Return Package or Pallet are subject fee charges from the shipping company and Buyer is solely responsible.